Definitions and legal references
- This Website (or this Application)
- The property that enables the provision of the Service.
- Owner (or We or Us)
- The Best Tires Hub LLC – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
- Product (or Service)
- Product (or Service) refers to the items provided by this Website as described on this Website.
- User (or You)
- The natural person or legal entity that uses this Website.
Thanks for purchasing our products at https://thebesttireshub.com operated by The Best Tires Hub LLC.
If you are not entirely satisfied with your purchase, we’re here to help.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
You may return it with your original sales receipt, gift receipt or original packaging slip. We will happily exchange the item or refund your full purchase price. For some items we offer partial refunds. Please check the refund policy of the individual items while placing order.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.
An item not marked as non-returnable on the product detail page is eligible for return within the applicable return window if it fulfills one or more of the following conditions:
- Was in a physically damaged condition at the time of delivery
- Has one or more parts of accessories missing
- Does not match with what was ordered
In order to be eligible for a refund
- you have to return the product within 30 calendar days of your purchase
- the product must be unused and undamaged in any way.
- the product must have the receipt or proof of purchase
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If you would like to request a refund, please feel free to contact us by
- Email: [email protected]
Our policy lasts 30 days. After 30 days since your purchase, unfortunately, we can’t offer you any refund or exchange.
To be qualified for a return, your item must be unused or (Slightly used with no noticeable defects) and in its original packaging.
Additional non-returnable items:
* Mounted Wire Wheels
* Used Tires
* Used any accessories
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
* If you received an item not as described on our website.
* If you return an item 30 days after delivery
* If the item is damaged because of mishandling by FedEx, please provide all the pictures of the damaged item to process the replacement of the item
Refunds (if accepted)
Once your returned item is received and examined by our team, you will receive an email with the notification that we’ve processed your returned item. you will also receive a notification with the approval or rejection of your refund.
If you’re approved, then your refund will be processed, and a amount will automatically be sent back to your credit/debit card or original payment methods you selected at the checkout, within 5-7 days depending on how long your bank will process.
Refund From Affirm:
Any cancellation or return of your order will be subject to 8% cancellation fee if the order is placed through Affirm.
Late or missing refunds (if accepted)
In the event, you haven’t received a refund in your bank, first, check your checking account again.
Then contact your bank/credit card company, it may take some time before your refund is officially posted.
Or, contact your bank. there’s often some time interval before a refund is posted.
If you’ve done all of this and you continue to haven’t received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only non-promotional items could be refunded, unfortunately, promotional items can’t be refunded.
Exchanges (if applicable)
We only exchange items if they’re not as described on our website or damaged. If you wish to exchange it for an identical item, send us an email at [email protected] or call our customer support for further assistance.
Return Address:
To return your product, you ought to mail your product to 5091 Kelton Way Building 300, Sacramento, CA, 95838, u. s.
Buyers are responsible for paying the return shipping cost. Shipping costs are non-refundable.
Depending on where you reside, the time it should reckon your exchanged product to achieve you may vary.
If you’re shipping an item over $100, you must provide a valid tracking number provided by a shipping service or purchase shipping insurance. We don’t guarantee that we are going to receive your returned item.
Sale:
You can get a refund for items on sale, provided they are in good condition with tags intact.
Late or missing refunds:
If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Contact our customer services department to get a free shipping label.
- Email : [email protected]
Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Refund:
After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 30 business days for a refund to show up on your account or credit card statement.
If you have any additional questions, feel free to contact us using the contact information below.
The Best Tires Hub LLC
5091 Kelton Way Suite#300
Sacramento CA 95838
USA
Phone: +1 916-925-3160
Email : [email protected]
Last Updated : February 25, 2024